Privacy
Policy

Last updated: April 16, 2026  |  MonkMedia.io

At MonkMedia ("we", "us", or "our"), accessible at monkmedia.io, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services, including when you make payments through our payment partner, Cashfree Payments.

Please read this policy carefully. By using our website or services, you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out our consultation or contact form (name, email address, project details)
• Make a payment for our services (billing details processed by Cashfree Payments)
• Communicate with us via email or WhatsApp

1.2 Payment Information

All payment transactions are processed securely by Cashfree Payments, a PCI DSS–compliant payment gateway. We do not store, process, or have access to your full card number, CVV, or banking credentials. Cashfree Payments collects and processes payment data in accordance with their own Privacy Policy.

We may receive limited transaction data such as order ID, payment status, and amount for record-keeping and service fulfillment purposes.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring URLs
• IP address (used for security and analytics only)

2. How We Use Your Information

We use the information we collect to:

• Respond to your consultation inquiries and provide our services
• Process payments and send payment confirmation/receipts
• Communicate project updates and service information
• Improve our website and services
• Comply with legal obligations and prevent fraud
• Send marketing communications (only with your consent; you may opt out at any time)

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Cashfree Payments — for processing your payments securely
• Service providers — such as hosting, analytics, or email delivery services that assist us in operating our website and delivering services
• Legal authorities — if required by law, court order, or governmental regulation

All third-party service providers are contractually bound to keep your information confidential and use it only for the purposes for which we have disclosed it.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Payment transaction records are retained for a minimum of 5 years as required by applicable financial regulations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us:

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